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The Country Horse
2443 Coolidge Rd.
Lafayette, TN 37083
 

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Shipping & Policy

Privacy:

  • We do not sell, rent, or give away your information.
  • Our checkout is on a secure server.
  • You do not have to register to check out.

PLEASE NOTE:  At this time, we are unable to process telephone orders. All of our transactions are done online with our secure servers.  

We ship USPS (United States Postal Service), not UPS or FedEx. We only ship Priority, First Class, Parcel Post or Express through the Post Office. Please make sure you provide the CORRECT shipping address. All returned merchandise due to incorrect addresses will require additional shipping to resend.

Payment methods: All major credit cards, PayPal, Google Checkout. No personal checks, sorry.

Store ship-to locations: At this time we only ship to the USA.

Return policy: You must email to request a return of an item. Item must be returned within 10 days of notice - in original condition and packaging. If item isn't returned within 10 days and/or no notice is given to item being returned, a 10% restocking fee will be applied to refund. 

100% Satisfaction Guarantee

We work hard to ensure that your shopping experience is completely satisfying and enjoyable. Along with great selection and prices, our number one concern is offering superior customer service and we are here to serve you.

If you are not 100% happy with your purchase you may return the product to us for a refund. You MUST contact us first to receive a return authorization number. Only unused items, in original packaging & paper work can be returned for refund. Shipping cost is not refunded. Monies will be refunded once we confirm receipt in our store.

Fast and Trackable Shipping

We process most orders within 24-72 hours Monday - Friday. Most packages arrive within 3-7 Business Days. We ship ALL packages via trackable USPS, usually Priority mail. Smaller items may ship First Class, larger items may ship Parcel Post. You will receive shipping information via email the day your package ships. Our shipping costs are based on weight and the zip code to where they are being delivered OR a flat rate cost. We try to ship the least expensive route, while ensuring a speedy delivery.

Sales tax: Tennessee residents 9.25%

Clearance items: No refunds, returns or exchanges on clearance items, unless otherwise stated.


The information, prices, and discounts set forth herein are subject to change without notice.



 

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